Terms of service

Welcome to PETLIVO. By accessing or purchasing from our website, you agree to the following Terms of Service.

1. About PETLIVO

PETLIVO is an online store offering pet products and accessories for dogs, cats, and other pets.

2. Orders

By placing an order, you confirm that all information provided is accurate and complete. PETLIVO reserves the right to cancel or refuse an order where necessary, including in cases of incorrect pricing, product availability, or suspected fraudulent activity.

3. Product Information

We aim to provide accurate product descriptions, images, and pricing. However, colours, sizes, packaging, and product appearance may vary slightly from the images shown on our website.

4. Pricing & Payments

All prices displayed on our website are in AUD, unless otherwise stated. Payment must be successfully completed before an order can be processed.

PETLIVO reserves the right to change product prices, promotions, and availability at any time without prior notice.

5. Shipping

Orders are generally processed within 1–3 business days. Estimated delivery times are provided in our Shipping Policy and may vary depending on destination, carrier, customs, weather, and other circumstances beyond our control.

6. Returns & Refunds

Returns and refunds are subject to our Refund & Returns Policy. Customers should contact us before sending any product back.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and relevant photos so we can assist you.

8. Website Use

You agree not to misuse our website, attempt to gain unauthorised access, interfere with website functionality, or use our content for unlawful purposes.

9. Intellectual Property

All PETLIVO branding, logos, text, graphics, images, and website content are protected and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

PETLIVO is not responsible for delays, losses, or circumstances caused by events outside our reasonable control, including shipping carrier delays, customs delays, natural disasters, or technical disruptions.